Information for students ..... cont (p4)

Fees and Refunds

The broad thrust of WorkSafe Training Centre policy on the refund of fees to clients who do not commence courses, or cease prior to completion, is to thoroughly investigate each application in the first instance on its merits and to facilitate the refund of payments wherever possible.

Whilst each case will be judged in isolation and take into consideration such issues as domestic circumstances, compassionate grounds, medical conditions, etc, the following guidelines will form the basis of refund policy.

Where a course is cancelled by WorkSafe Training Centre the RTO will refund 100% of all fees paid by the Students enrolled in the course.

Where a Student does not present for the course or withdraws from the course within 7 days of the commencement date of the course the RTO will retain all fees paid.

Where a student withdraws from the course earlier than 7 days from the commencement date of the course the RTO will retain 20% of the fees paid against expenses incurred.

For any of the above situations, the Trainee is at liberty to substitute another person in their stead without penalty

For all of the above situations, the over-riding factor will be the specific circumstances regarding the cancellation

Worksafe Training Centre has a refund policy with special conditions for proof of illness. If you wish to withdraw from training after commencement of the course please put your reasons in writing so management can consider whether or not a refund can be offered.

In cases of financial hardship students may apply for an exemption or reduction of fees. Please ask at time of enrollment and discuss with your Course Coordinator

Certificates and Statement of Attainments or attendance will not be issued until all fees owing are paid.

Course Delivery

Worksafe Training Centre ensures that training and assessment occurs in accordance with the requirements of the course and State and Federal training guidelines.

All training is provided in a fully equipped training room. Delivery methods and activities may include:

Individual or group practical activities
additional projects which can be conducted on a self-paced basis
reports and documents
practical projects in the workplace

Delivery methods are integrated to enhance learning in order to achieve the best possible outcome for students.

Worksafe Training Centre complies with all relevant State and Commonwealth laws relevant to the operation of the training premises, including OH&S and fire safety regulations and ensures that training premises are have adequate heating, cooling, lighting and ventilation.

Worksafe Training Centre ensures that training facilities, equipment and other resource materials are adequate for the courses being delivered and are maintained in good order and repair.

Qualified and Professional Staff

All trainers have:

Demonstrated competencies at least to the level of those being delivered
Demonstrated achievement of at least Certificate IV in Training & Assessment Competency Standards or their equivalent
Industrial experience that is current and relevant to the particular course or units that they are involved in delivering
Current Working with Children Check or equivalent

Worksafe Training Centre will ensure that the responsibility for the management and co-ordination of training delivery, assessment (including RPL), staff selection and professional development is clearly identified and undertaken by a person or persons with relevant qualifications and experience.

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